Where the content states: "We" includes Catalise or any party acting on Catalise's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "Member" includes the purchaser of services or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. Catalise reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.catalisedomains.co.uk/tos.shtml. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
General Terms and Conditions
Please note: By Catalise commencing work and/or the customer signing up or using our services invoiced will demonstrate that the customer agrees to be bound by all the Catalise terms and conditions shown below.
PayPal / Credit Card payments
Privacy Policy - We do not store credit card or Debit card details. Our full Policy is availabe to view - please click here
Refunds - If for any reason you wish to request a refund please contact us billing@catalisedomains.co.uk, please state the reason for the refund request together with the relevant invoice number. We shall attend to your request within 48 hours. If the initail payment was made with PayPal we shall refund the original transaction via PayPal. Credit Card and Paypal refunds may take 28 days to fully process. If you have an outstanding balance on your account we will credit this before processing a refund.
Delivery - All services provided by Catalise are digital services, there is no physical delivery. Online access to the services ordered will be within a 48 hours period.
Server Use
Catalise reserves the right to refuse service and/or access to its servers and/or services to anyone. Catalise does not allow any of the following content to be stored on its servers:
- Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
- Excessive download content or non-linked content.
Refusal of service based on content matching either of these criteria is entirely at the discretion of Catalise. Catalise reserves the right to move your data to a different server with no previous notice.
Support
We will endeavour to provide a continuous high quality service.
If you experience problems with your service, you should consult our support website. www.catalisesupport.co.uk, our server techs are available 24/7 - 365 - please allow 24 hours for a resolution. Hardware may take 48 hours to resolve. Please note we may be required to suspend some of our services for short scheduled periods to carry out maintenance or repair our services. Information concerning scheduled downtime is available on the Catalise support website, as are details of any interruptions to our services.
Shared Hosting Unlimited Use Policy
High bandwidth usage:
Catalise offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Catalise may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at Catalise' discretion, Catalise reserves the right to impose the High Resource User Policy for the consideration of all customers.
Bandwidth Usage (Includes dedicated and VPS servers)
If you exceed the limits on our package, we will charge the overage at the rate of £5 per 1,000mb. Invoices will be raised at the end to each calander month. Users have the ability to updgrade Bandwidth packages. Catalise also throttle bandwidth at the 20,000mb overage point £100 to ensure no large charges are accrued.
Hosting High Resource User Policy
Resources are defined as bandwidth, processor utilisation or disk space.
Catalise implement the following policy to its sole discretion:
When the resources utilised by a customer in using a service are abnormally high, Catalise reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Catalise continues supplying the service under a reduced usage criteria specified by Catalise. Failure to comply with such measures may result in your service being terminated.
Hosting Uploads via scripting languages
We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file.
Hosting Payment policies
All accounts are set up on a prepay basis. Although Catalise reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, from the date the account was established. Customers will automatically be charged again at the end of their prepay period unless confirmation of the wish to close has already been received.
In situations where the card number on file is declined Catalise will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Catalise reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £50 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
Non payment will result in a suspension of services with a min 90 days service charge applied to the account.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.
Please refer to our Domain Name terms of service for Domain Name specific payment policies.
All payment is in UK sterling. All prices displayed are shown excluding UK VAT.
Your personal details
Please note that whilst your email is primarily used for billing purposes, Catalise reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within your Catalise control panel. We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Catalise may use for the purposes of delivering specific services to you (e.g. customer support).
Hosting Payment options
In order to streamline our accounting procedures and keep costs down Catalise currently runs a limited number of payment options.
Payment types accepted
Bac's and or Standing Order is the only option is available to customers to pay for their Catalise Account. Catalise cannot guarantee that a service will be provided until cleared funds are received.
Hosting refunds
Catalise reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Catalise' terms of service a refund will not be issued in the event of a cancellation.
Hosting Clients Cancelling
Customers may cancel their account at any time by giving 3 months written notice to Catalise. Fees charged on a prepay basis are non-refundable. Customers are not entitled to receive a refund unless the service is cancelled by Catalise. In addition some accounts incur set-up fees, these charges are also non-refundable. Domain Transfers are charged at the at the rate of £74.99 per domain. All fees must be paid before the account, files, domains etc are transfered.
VPS Hosting Clients Cancelling
Customers may cancel their account at any time by giving 12 months notice to Catalise. Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Catalise. In addition some accounts incur set-up fees, these charges are also non-refundable.
Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.
All dedicated and VPS server accounts are subject to a 12 month minimum contract term unless stipulated in the sales agreement.
Dedicated Hosting Clients Cancelling
Customers may cancel their account at any time by giving 12 months notice to Catalise. If you are subject to a minimum terms in your Sales Agreement, then we require 90 days notice prior to the end of this term. Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Catalise. In addition some accounts incur set-up fees, these charges are also non-refundable.
Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.
All hosting, email and dedicated server accounts are subject to a 12 month minimum contract term unless stipulated in the sales agreement.
Hosting Chargebacks
Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.
Motor Dealer Clients (Auto Dealer Website and Database System)
Fees are only payable by monthly standing order, clients you do not wish to pay by standing order or are subject to account suspension due to non or late payment will be issued annualised invoicing, (monthly fees x 12). Customers may cancel their account at any time by giving 12 months written notice to Catalise. If you wish to cancel with immediate effect then payment of the 12 months notice must be paid. Fees charged on a prepay basis are non-refundable. Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment. Domains are registered in the name of Catalise, domain rental is included in the monthly fees but the registration fees are not included and will be invoiced separately every 12 months for .com and every 2 years for .co.uk. Domains can only be transfered to the Auto Dealer once all account fees, arrears and transfer fees are paid in full. Domain Transfers are charged at the fixed rate of £174.99 per domain. To Avoid doubt, all Outstanding account balances and fees must be paid before the account, files, domains (inc Epp Codes) etc are transfered or released.
Disclaimer
Catalise will not be responsible for any damages your business may suffer. Catalise makes no warranties of any kind, expressed or implied for services we provide. Catalise does not back up your data/website or stats and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Catalise cannot guarantee to be able to replace lost data. Catalise disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Catalise and its employees. Catalise reserves the right to revise its policies at any time, clients are advised to revist this page on a regular basis.
Indemnification on all Services
Customer agrees that it shall defend, indemnify, save and hold Catalise harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Catalise, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Catalise, its agents, employees or assigns. Or any Products, Services etc for any clients web site. The Customer agrees to defend, indemnify and hold harmless Catalise against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Catalise' server; (2) any material supplied by the client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement.
Domain Name Registration
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
Please note: By Catalise Uk commencing work and/or the customer signing up or using our services invoiced will demonstrate that the customer agrees to be bound by all the Catalise terms and conditions shown above.